Returns, Refunds, Cancellations, and Exchanges – Tis Ignite Spectrum
At Tis Ignite Spectrum, your satisfaction is our commitment. Please review this policy to understand how returns, refunds, cancellations, and exchanges are processed.
Step 1: Raise a Return or Replacement Request
If you receive a wrong, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.
Submit your request through our website or customer support with complete order details.
For damaged or missing items, the issue must be reported within 2 days of delivery.
Step 2: Review of Request
Our team will verify and validate your request.
Please allow up to 2 working days for review and confirmation.
Step 3: Product Pickup
After approval, we will arrange a reverse pickup through our courier partner.
Self-shipping is not required unless specifically instructed by our support team.
Step 4: Product Receipt & Final Action
Once the returned product reaches our facility, it undergoes a quality inspection.
Based on inspection results, we will initiate a replacement, exchange, or refund, subject to stock availability.
Replacement & Exchange Process
Once approved, pickup will be scheduled for the product.
After the item passes the quality check, the replacement or exchange will be initiated.
If the original product is out of stock, you may opt for:
A full refund, or
An exchange with a similar or equivalent product.
Exchange Delivery Timeline (TAT 3–5 Days)
Replacement items are dispatched within 2–3 business days after successful quality inspection.
Delivery typically takes 3–5 business days from the dispatch date.
Returns / Replacements Not Accepted If:
The product is used, opened, tampered, damaged, or altered.
Original packaging, labels, or tags are missing.
The return request is raised after 7 days of delivery.
Damage or missing item complaints are made after 2 days of delivery.
Order Cancellations
You may cancel your order anytime before dispatch.
Once the order has been shipped, it cannot be cancelled.
Refund Process
For Prepaid Orders
Refunds are credited to the original payment method within 3–5 business days after approval.
Refund Timelines (TAT 3–5 Days)
Cancelled Orders: Refunds processed within 3–5 days.
Returned Items: Refunds processed within 3–5 days after pickup and successful quality check.
Partial Order Returns
Individual items from a multi-item order may be returned within 7 days, subject to eligibility and return conditions.
Contact Us
For help with returns, exchanges, or refunds, feel free to reach out:
📧 Email: tisspectrum76@gmail.com
📞 Phone: +91-7994002635
🏢 Address: Floor No 1, Shop No. 135, Sagar Pallazio Commercial Premises Co-Op Society Ltd, Andheri Kurla Road, Near Mohili, Sakinaka, Mumbai Suburban, Mumbai, Maharashtra – 400072
Company Name: Tis Ignite Spectrum Private Limited.